Put another way, they’re becoming more human.

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Conversational agents are becoming much more common partly due to the fact that barriers to entry in creating chatbots (i.e. sophisticated programming knowledge and other highly specialized technical skills) are becoming increasingly unnecessary. Today, you can make your very own chatbot that you can use in Facebook Messenger, for example – all without a pricey Computer Science degree or even much prior coding experience – and there are several sites that offer the ability to create rudimentary chatbots using simple drag-and-drop interfaces. How Do Chatbots Work? At the heart of chatbot technology lies natural language processing or NLP, the same technology that forms the basis of the voice recognition systems used by virtual assistants such as Google Now.

Apple’s Siri, and Microsoft’s Cortana. Chatbots how chatbots work Image via Wizeline Chatbots Benin WhatsApp Number process the text presented to them by the user (a process known as “parsing”), before responding according to a complex series of algorithms that interprets and identifies what the user said, infers what they mean and/or want, and determine a series of appropriate responses based on this information. Some chatbots offer a remarkably authentic conversational experience, in which it’s very difficult to determine whether the agent is a bot or a human being. Others are much easier to spot (much like the T-600 series of murderous robots in the popular Terminator sci-fi action movies.






Although chatbot technology is distinctly different from natural language processing technology, the former can only really advance as quickly as the latter; without continued developments in NLP, chatbots remain at the mercy of algorithms’ current ability to detect the subtle nuances in both written and spoken dialogue. This is where most applications of NLP struggle, and not just chatbots. Any system or application that relies upon a machine’s ability to parse human speech is likely to struggle with the complexities inherent in elements of speech such as metaphors and similes. Despite these considerable limitations, chatbots are becoming increasingly sophisticated, responsive, and more “natural.”